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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bhavik Modi

Bhavik Modi

September 27, 2024

1  out of  5
rating by Bhavik Modi
"They keep increasing the premium left & right."
We responded:
"Thank you Bhavik! We agree, Serena is amazing!"
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Jamie Carpentier

August 27, 2024

5  out of  5
rating by Jamie Carpentier
"Joseph was a huge help and super friendly with getting me set up for my move to Florida. Excellent customer service and very knowledgeable! I would highly recommend anyone go to him! Thank you so much for everything!"
We responded:
"Jamie, thank you for your wonderful review. I'm glad Joseph could assist you with your move to Florida and provide excellent customer service. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. - Roy Hooker IV - State Farm Insurance Agent, Lutz, FL"
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Leah Lubin

June 6, 2024

5  out of  5
rating by Leah Lubin
"Joseph in the office was extremely helpful in explaining my coverage and actually helped me lower my premium! Highly recommend!"
We responded:
"Leah, I’m so glad Joseph could help you understand your coverage and lower your premium! We're happy to have provided you with great service. If you have any future insurance needs or questions, don’t hesitate to reach out! - Roy Hooker IV - State Farm Insurance Agent, Lutz, FL"
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Chiara Dileo

June 5, 2024

5  out of  5
rating by Chiara Dileo
"My agent Rebekah has been so helpful with all of my questions and needs."
We responded:
"Thank you, Chiara, for your 5-star review! I'm pleased to hear that Rebekah has been incredibly helpful with all your questions and needs. We're grateful for your kind words and look forward to assisting you further in the future! Roy Hooker IV - State Farm Insurance Agent, Lutz, FL"
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Erin Rose

April 30, 2024

5  out of  5
rating by Erin Rose
"Great customer service!"
We responded:
"Thank you for your compliments, Erin! We are always trying to ensure we provide a seamless experience, so we are happy to hear that we have delivered! Thank you for stopping by, and hope to see you again soon! - Ray Hooker IV - State Farm Insurance Agent | Lutz, FL"
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Joy Rider

April 24, 2024

5  out of  5
rating by Joy Rider
"Rebekah was an awesome agent. Got me the rate I could afford and got back with me quickly. Very knowledgeable and a great personality."
We responded:
"Joy, I'm delighted to hear that Rebekah provided such excellent service, finding you an affordable rate and responding promptly. - Roy Hooker IV - State Farm Insurance Agent, Lutz, FL"
Profile photo of Narendrakumar Patel

Narendrakumar Patel

April 18, 2024

5  out of  5
rating by Narendrakumar Patel
"Very happy with the service."
We responded:
"Thank you for your kind words! We are honored to serve your insurance needs. "
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Padma Kannan

April 16, 2024

1  out of  5
rating by Padma Kannan
"Worst ever experience. Searching for zero star. I am wondering a company who is rude with the customer, give least priority to customer, how can they survive? :)"
We responded:
"This is Roy. I am so sorry for your experience. Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet the high standards we strive to set. I would appreciate the opportunity to learn more about what happened and how I can make things right. Please reach out to us directly at 813-920-5141 at your earliest convenience. We value your input and hope to resolve this matter to your satisfaction. "
Profile photo of Cindi Hughletts

Cindi Hughletts

March 25, 2024

5  out of  5
rating by Cindi Hughletts
"I just completed a phone conference with Serena who helped me secure auto insurance. She was very nice, informative and efficient. I was able to complete this business in about 10 minutes. I’d recommend her to anyone."
We responded:
"Cindi, It is always a pleasure to hear about your positive experience with Serena during your recent phone conference. We are thrilled that she provided you with excellent service and made securing auto insurance a quick and efficient process for you. Thank you for recommending her to others! - Roy Hooker IV - State Farm Insurance Agent, Lutz, FL"
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Allen C

March 25, 2024

5  out of  5
rating by Allen C
"I had a great experience working with Joseph. I was provided quick service and was able to get answers to all my questions. I would highly recommend working with them."
We responded:
"Thank you Allen for sharing your experience with us. We value you and look forward to giving you excellence service and value!"
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Julian Faedo

March 18, 2024

5  out of  5
rating by Julian Faedo
"Great experience working with Joseph. Very professional and responsive. Will recommend this agency to everyone going forward. Thanks for finding me coverage at a great price."
We responded:
"Julian, we are happy to hear about your great experience working with Joseph and our agency. Providing professional and responsive service is a top priority for us, and we are grateful for your recommendation. It was our pleasure to find you coverage at a great price. Thank you for choosing us to assist you with your insurance needs. - Roy Hooker IV - State Farm Insurance Agent, Lutz, FL"
Profile photo of Brad Gude

Brad Gude

March 13, 2024

5  out of  5
rating by Brad Gude
"Roy and Joseph really saved me when I found out my homeowners insurance was cancelled due to a late escrow check. They worked to get me an amazing quote in an insanely short turnaround. My other option was more than DOUBLE what Roy and Joseph were able to get me. I can't say enough great things about this team. Tha k you all very much!"
We responded:
"Brad, we are thrilled to hear about your positive experience with Joseph in securing a new homeowners insurance quote promptly and at a great rate. Providing excellent service and saving you money is always our goal. Thank you for recognizing our team's efforts. We appreciate your kind words and look forward to continuing to assist you with your insurance needs. - Roy Hooker IV - State Farm Insurance Agent, Lutz, FL"
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Dave Darrah

February 27, 2024

5  out of  5
rating by Dave Darrah
"Excellent customer service from Danielle. She always goes above and beyond to answer all of my questions and resolve any issues."
We responded:
"Thank you sooo much for your kind words about Danielle! We agree, she puts her whole heart in our Agency! Thank you for trusting us!"
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Josh Glaser

February 19, 2024

5  out of  5
rating by Josh Glaser
"Great experience, Joseph was super helpful! Answered all of my questions!"
We responded:
"Josh, that's fantastic to hear! I'm glad Joseph provided you with a great experience and answered all of your questions. Thanks for choosing us!"
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Elissa Sevier

February 15, 2024

5  out of  5
rating by Elissa Sevier
"I switch to State Farm a year ago and couldn’t be happier. Had questions about my upcoming 6 month renewal policy Piero Venturo was so attentive and helpful"
We responded:
"Awwww, thank you Elissa! Your kind words just lifted my whole team! And we agree, Piero is terrific! Thank you for trusting our Agency. We will strive to continue to live up to your praise!"
Profile photo of Domenic DAlessandro

Domenic DAlessandro

February 9, 2024

5  out of  5
rating by Domenic DAlessandro
"Excellent service."
We responded:
"Thank you Domenic! We will work hard to live up to praise!"
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Donna Lavelle

February 4, 2024

5  out of  5
rating by Donna Lavelle
"Serena Ziegler was very helpful and explained every detail that I needed to apply for house insurance. Very knowledgeable."
We responded:
"Thank you Donna! We agree that Serena has such insight into the home insurance market! We are thankful to be your Agency. "
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Mel Cruz

January 23, 2024

5  out of  5
rating by Mel Cruz
"Joseph Hernandez was very professional and helped me choose the best option for my insurance. He explained and clarified all my doubts."
We responded:
"Mel! Thank you for your encouragement! We are honored to be your insurance agency of choice! "
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Marcel Habil

January 19, 2024

5  out of  5
rating by Marcel Habil
"Piero Venturo , was the best of the best , he answered all our questions did his best to get us all what we need with best rates , best insurance agency ever very satisfied with their services."
We responded:
"Wow Marcel! Thank you! We agree, Piero is an All Star. Thank you for trusting us with what’s important to you! "
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Catz M.

January 17, 2024

5  out of  5
rating by Catz M.
"This State farm agency is very thorough and very responsive to your needs. One of their staff, Serena explains the policy in a very detailed way and easy to understand and offers ways where we can save more."
We responded:
"Wow, thank you for your kind words about Serena and our Agency. And thank you for trusting us with what’s important to you. "
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enzo pipitone

January 16, 2024

5  out of  5
rating by enzo pipitone
"Piero was incredibly helpful and had us set up very fast with our homeowners policy."
We responded:
"Thank you Enzo!!! You just made our day. I’ll be sure to share with Piero. Thank you for allowing us to be your Agency!"
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Brent Gibbs

January 15, 2024

5  out of  5
rating by Brent Gibbs
"Joseph was very diligent with excellent follow-up. He provided several options and ultimately made sure our family got sufficient coverage on all of our cars. I highly recommend him."
We responded:
"Thank you Brent!!! Joe is a blessing to so many. We are honored to be your Insurance Agency of choice! "
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Frank Rosenberger

December 20, 2023

5  out of  5
rating by Frank Rosenberger
"Very professional service"
We responded:
"Thank you Frank! We are honored to be your State Farm Agency…"
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Amanda Fidler

December 18, 2023

5  out of  5
rating by Amanda Fidler
"Everyone at the office is Amazing! Highly suggest!!"
We responded:
"Awwwww thank you Amanda! We sure value you! "
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emmalene summers

December 2, 2023

5  out of  5
rating by emmalene summers
"Joseph was very nice and attentive to all. my questions and needs. Very helpful and wonderful to deal with. I never have any issues when it comes to my needs with Roy Hookers office."
We responded:
"Thank you Emmalene for your encouraging words! We are so fortunate to have you as one of our valued clients, and totally agree - Joe is wonderful! "